Privacy Policy | RC Performance Training

RC Performance Training, LLC ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect the following types of information:

Account Information: Name, email address, phone number, and other contact details to create and manage your account.
Family Information: Details about family members and player relationships to facilitate membership management.
Program Data: Training program enrollments, session reservations, attendance records, and credit usage.
Payment Information: Billing details processed securely through our payment processor (Stripe).
Mobile Phone Numbers: We collect mobile phone numbers for account verification, appointment reminders, and service-related communications.

How We Use Your Information

We use the information we collect to:

Provide and improve our training programs and scheduling features
Process payments and manage your account
Send you important service notifications, including session reminders, schedule changes, and booking confirmations via SMS and email
Respond to your inquiries and provide customer support
Maintain security, prevent fraud, and comply with legal obligations
Improve our services and user experience

SMS Communications

SMS Consent: By creating an account on RC Perform and providing your mobile phone number, you consent to receive SMS messages from RC Perform related to account alerts, booking confirmations, and service updates. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. Reply HELP for help.

SMS Message Types: When you provide your mobile phone number to RC Performance Training, you may receive SMS text messages from us for service-related purposes, including:

Training session reminders and confirmations
Schedule changes or cancellations
Account notifications and updates
Emergency facility closures or important announcements

We will NOT share your mobile phone number with third parties or affiliates for marketing or promotional purposes. Your mobile information is used solely to provide you with our training services and facility communications.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

Service Providers: We work with trusted third-party service providers (authentication, payments, email delivery, SMS delivery) who process information on our behalf under strict contractual confidentiality agreements. These providers are prohibited from using your information for any other purpose.
Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do NOT share your mobile phone number or any personal information with third parties for their marketing purposes.

Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Your Privacy Rights and Choices

You have the following rights regarding your personal information:

Access and Update: You can access and update your profile information through your account settings.
Delete: You can request deletion of your account and personal data by contacting us.
Opt-Out of Communications: You can unsubscribe from marketing emails or opt-out of SMS messages at any time.
Data Export: You can request a copy of your personal information by contacting us.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

RC Performance Training, LLC

2211 Allenwood Rd

Wall, NJ 07719

Email: Contact Page

Consent

By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Information We Collect

We collect the following types of information:

Account Information: Name, email address, phone number, and other contact details to create and manage your account.

Family Information: Details about family members and player relationships to facilitate membership management.

Program Data: Training program enrollments, session reservations, attendance records, and credit usage.

Payment Information: Billing details processed securely through our payment processor (Stripe).

Mobile Phone Numbers: We collect mobile phone numbers for account verification, appointment reminders, and service-related communications.

How We Use Your Information

We use the information we collect to:

Provide and improve our training programs and scheduling features

Process payments and manage your account

Send you important service notifications, including session reminders, schedule changes, and booking confirmations via SMS and email

Respond to your inquiries and provide customer support

Maintain security, prevent fraud, and comply with legal obligations

Improve our services and user experience

SMS Communications

You can opt out at any time by replying STOP to any message. Reply HELP for help.

SMS Message Types: When you provide your mobile phone number to RC Performance Training, you may receive SMS text messages from us for service-related purposes, including:

Training session reminders and confirmations

Schedule changes or cancellations

Account notifications and updates

Emergency facility closures or important announcements

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

Service Providers: We work with trusted third-party service providers (authentication, payments, email delivery, SMS delivery) who process information on our behalf under strict contractual confidentiality agreements. These providers are prohibited from using your information for any other purpose.

Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do NOT share your mobile phone number or any personal information with third parties for their marketing purposes.

Your Privacy Rights and Choices

You have the following rights regarding your personal information:

Access and Update: You can access and update your profile information through your account settings.

Delete: You can request deletion of your account and personal data by contacting us.

Opt-Out of Communications: You can unsubscribe from marketing emails or opt-out of SMS messages at any time.

Data Export: You can request a copy of your personal information by contacting us.